Free Mystery-Call-Check for car dealerships

We call your dealership. As a customer. Five times.

Afterwards you will know in black and white what your customers want on the phone and what they get from you. Five typical requests, spread over one week, analyzed in a short report. Free and no effort for your team.

5 calls at peak times, at lunchtime and just before closing
For every call: what the customer wanted and what they got
Projection of how many appointments you may be missing each month
Concrete levers that work even without us

How the test works

Five calls with requests you get every day.

We call as completely ordinary customers, spread over at least three days. Your team does not need to prepare anything.

018 to 9 am

Service appointment

Inspection within the next two weeks, ideally with a courtesy car. Is there a slot?

0212 to 2 pm

Price question

How much is a tire change with storage? Is there an answer and a free slot?

03Afternoon

Vehicle inquiry

A car from your online stock plus a trade-in. Does the customer reach the sales team?

04Morning

Callback request

The customer asks for a callback the same day. Does it happen, and when?

055:45 to 6:15 pm

After hours

An appointment request after work. Does anyone still pick up, or is there another way?

What you get

A report that shows where requests get stuck.

For each of the five calls, we compare what the customer wanted with what they ended up with. Plus six simple checkpoints, from picking up to the next step.

Results at a glance: answered, ring time, requests resolved, callback
Patterns: at which times and with which requests things go wrong
Projection with your numbers, honestly labeled as an estimate
Recommendations you can put into practice right away

Request checkFree · PDF by email

Sample view

Mystery-Call-Report

What your customers want on the phone and what they get.

3 of 5answered

38 sec.avg. ring time

2 of 5requests resolved

Nocallback received

The customer wanted

The customer got

A price for a tire change with storage and an appointment this season.

Answered after 52 seconds. “I will have to check on that, please call back later.” No callback offered.

✓ Answered✓ Greeting✗ Concrete result✗ Contact details✗ Next step

Made-up sample values for illustration.

Why it matters

For many customers, the phone is their first contact with your dealership.

26.2%of calls go unanswered at German car dealerships on average.

around 65%of customer inquiries reach the ASA Gruppe by phone.

11.5%missed calls at a dealer group that measures and manages its calls.

Sources: measurements by Matelso and figures from the ASA Gruppe, quoted in AUTOHAUS (German articles): “Telefontracking für gezielte Marketing-Maßnahmen” (Feb 4, 2025) and “Voice-Bot: Wenn der Kunde einmal klingelt” (Feb 28, 2025).

Tire season is when the phone rings most. The best moment for an honest test.

Fair and discreet

We test processes. Your team is not put on the spot.

Data protection

No recording

We only take notes: time, ring time, result. No recording, no automatic transcription.

Team

No names in the report

The report contains no employee names. We care about times, handovers and results.

Calendar

No blocked appointments

We cancel any appointment we are offered on the same day. Every slot stays free for your real customers.

Process

One minute for you. One week for us.

Request

Fill in the form and enter the number you want us to test.

We call

Five calls, spread over at least three days, at different times of day.

Report

You get the results as a PDF by email, personally from Philipp.

Discuss

If you like, we go through the results together in 15 minutes.

Request your check nowFree · non-binding

And if things go wrong?

Clara, the AI phone agent for your dealership.

You can close many of the gaps in the report with call groups and clear callback rules. For everything beyond that, we set up Clara, our AI phone agent. Your team always stays in the loop: every conversation reaches the right person as a summary.

Tailored

Set up for your dealership

We agree on greeting, brands, opening hours, processes and tone with you. We take care of setup and maintenance.

Systems

Connected to your DMS and calendar

We connect workshop planners, DMS and CRM via official interfaces or partner channels. If an interface is missing, we take care of getting access.

Data protection

Set up for data protection

EU hosting, a data processing agreement, a notice to callers and a deletion concept. We set this up together with you.

Hear her for yourself:+49 841 959 14035 More about Clara

FAQ

Quick questions.

What does the check cost?

Nothing. The check is free and you take on no obligation. For us, it is the most honest way into the topic of reachability.

Will my team notice the test?

We call like completely ordinary customers. Whether you tell your team beforehand is up to you. Our tip: only afterwards, so the picture stays realistic.

Do you record the calls?

No. We only note when we called, how long it rang and what came of it. The report contains no employee names.

Which number do you test?

The number you enter in the form, for example your main line or service department. For several locations or departments, just get in touch.

Do I have to buy anything afterwards?

No. The report also includes recommendations you can implement entirely without us. If you want to talk about Clara afterwards, we are happy to.

How quickly will I get the report?

Usually within two weeks of your request. We deliberately spread the calls over a week so the results are meaningful.